Terms & Conditions
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural brown/black. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense.
Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.
Terms of payment are always 100% upfront. We accept all major credit cards and PayPal. As soon as you place an order online you will be charged. Please review your order, items and shipping information carefully. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Our business hours are Monday through Friday from 11:00 am to 4:00 pm and Saturday 10:00 am to 3:00 pm EST. Processing time is 2-3 days although most orders received before 3:00 pm Monday through Friday and before 12 on Saturday are processed and shipped the same day. Once shipped, orders arrive within the time frame selected on the order form.
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
At Ivy League Extensions we maintain a very high level of quality assurance. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final. We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within 30 calendar days from the date of purchase. If you feel you have received a defective item(s), you must contact us within 30 calendar days from the date of purchase.
No refunds will be permitted. If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.
Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy. If Ivy League verifies and agrees that the product is defective in any way, Ivy League will then exchange or replace the item. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Ivy League will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise the customer will receive a $15 credit towards another shipping option. If Ivy League does not validate the product defect issue, we will return the item in question to the client at our expense (via ground) without an exchange of product.
If you have any questions or concerns, please email us at firstname.lastname@example.org